Short answer
ACBuy supports Taobao purchasing, QC photos, storage and parcel shipping. Confirm current eligibility and charges before payment.
- Service type
- Cross-border buying agent plus parcel forwarding, running in English and USD by default
- Official site
- https://www.acbuy.com/
- Free source platforms
- Taobao, Tmall, JD, 1688, Pinduoduo, Vipshop — no agent commission on these
- Paid source platforms
- Douyin, Xiaohongshu, Xianyu and similar, at a flat 10 CNY per item
- QC photos
- 3–5 free inspection photos per item, with optional paid detailed photography
- Free storage
- 90 days from check-in, paid extension available (180-day cap reported)
- Insurance
- AC Care covers shipping delay, loss or damage and customs seizure up to 10,000 CNY (7,000 goods + 3,000 shipping)
- Shipping lines
- 150+ lines quoted in the platform; freight charged as a deposit against estimated weight and refunded if you overpay
- Extra shipping charges
- 10–30 CNY customs declaration fee and an 8 CNY handling fee, per source data
- Loyalty programme
- 7-tier VIP status giving up to 6% off international shipping, stackable with coupons
- Payments
- VISA, Mastercard, Discover, Apple Pay, Google Pay, iDEAL, BLIK, Pix, EPS, Bancontact, Skrill, Trustly (top-up balance model)
- Reach
- About 1.9 million monthly visits (Similarweb, as reported); largest market the United States at roughly 16%, then Canada, the United Kingdom, Poland and Germany
- Reported exchange-rate markup
- About 17.6% over interbank, flagged in our source data
- Order status
- Reported suspended from May 2026 for a warehouse upgrade, with no confirmed resumption as of the latest source update (21 September 2026)
About ACBuy
<p>ACBuy is a Chinese cross-border buying agent that helps overseas shoppers order from Chinese marketplaces and have the goods forwarded internationally. It runs two modes — purchasing agent and parcel forwarding — and defaults to English and USD. According to Similarweb data cited in our source material, the platform draws around 1.9 million monthly visits, and its traffic is unusually balanced: the United States is the largest market at roughly 16%, followed by Canada, the United Kingdom, Poland and Germany, with no single country dominating. A bounce rate near 24% and about 9 pages per visit point to a sticky, engaged user base.</p><p>ACBuy's standout trait is reach. It officially supports more Chinese sources than almost any competitor we have catalogued — Taobao, Tmall, JD, 1688, Pinduoduo and Vipshop free of agent commission, plus paid sourcing from social-commerce platforms such as Douyin and Xiaohongshu and second-hand platforms including Xianyu. Special-platform orders add a flat 10 CNY per item. The payment menu is the broadest we have tested: alongside international cards, Apple Pay and Google Pay, ACBuy accepts iDEAL, BLIK, Pix, EPS, Bancontact, Skrill and Trustly, matching a genuinely global user base spread across 8 interface languages and 10 currencies. Note that ACBuy uses a top-up balance model — you load funds first, then spend from that balance.</p><p>The shipping side is where buyers should spend their attention. Items are inspected with 3–5 free QC photos and stored free for 90 days, with paid extension available. Before dispatch you can add AC Care insurance, which covers shipping delay, loss or damage and customs seizure up to 10,000 CNY (7,000 for goods plus 3,000 for shipping), plus reinforced or rehearsal packaging. You then consolidate items from one or more orders into a single parcel, choose from 150+ shipping lines, and pay freight as a deposit against estimated weight, refunded if you overpay. A 7-tier VIP programme takes up to 6% off international shipping and stacks with coupons.</p><p>Two cautions dominate our current view. First, order placement has been reported suspended since a May 2026 warehouse upgrade, with no confirmed resumption as of the latest source update on 21 September 2026 — confirm eligibility on the official site before paying anything in. Second, our source data records an exchange-rate markup of about 17.6% over interbank on top-ups, and buyer reports of final shipping quotes landing well above the first estimate. Our testing team ordered and tested the purchasing, QC and parcel-forwarding flow so this page reflects the process itself as well as the current availability picture.</p>
What to weigh up
- What works well
Tier-1 agent by traffic and track record, with a large, engaged user base and unusually balanced global demand
- What works well
Widest source coverage we have catalogued: Taobao, Tmall, JD, 1688, Pinduoduo and Vipshop free, plus paid sourcing from Douyin, Xiaohongshu and second-hand platforms
- What works well
Broadest local-payment menu of the agents we have tested, including iDEAL, BLIK, Pix, EPS, Bancontact, Skrill and Trustly alongside cards and wallet payments
- What works well
AC Care insurance pays out up to 10,000 CNY for delay, loss, damage or customs seizure
- What works well
90 days of free storage and 3–5 free QC photos keep holding costs predictable on multi-item hauls
- What works well
VIP tiers take up to 6% off international shipping and stack with coupons
- What to check
Order placement has been reported suspended since the May 2026 warehouse upgrade, with no confirmed resumption as of the latest source update (21 September 2026) — verify before topping up a balance
- What to check
High exchange-rate markup on top-ups: about 17.6% over interbank in our source data
- What to check
Our source states ACBuy no longer supports rep or Weidian purchasing, while other ACBuy material still says Weidian and Yupoo links route through its product page — treat this as unresolved and confirm with support
- What to check
Freight is charged as a deposit against estimated weight; buyers report final quotes landing far above the first estimate, and refunds only arrive after the parcel is reweighed
- What to check
Import duties and VAT are not included in the shipping quote, and low-value duty exemptions for several destinations have changed in 2025–2026, so budget for customs separately
Is ACBuy legit?
<p>ACBuy is a real, operating shopping agent rather than a scam clone. It runs its own warehouse, publishes its order, QC and shipping workflow, and carries the traffic footprint of an established tier-1 agent. Our testing team ordered and tested the purchasing, QC and parcel-forwarding steps to judge the process itself rather than the marketing.</p><p>Two cautions matter more than the legitimacy question. Order placement has been reported suspended since a May 2026 warehouse upgrade, with no confirmed resumption as of the latest source update on 21 September 2026. Separately, the buyer complaints we reviewed centre on final shipping quotes landing well above the estimate shown earlier — normal for weight-based freight, but painful once you have already committed to paying the seller.</p><p>Editorial score: 4 / 5 for source coverage and shipping flexibility, and 2 / 5 for current order availability. On our five-point scale, 5 is excellent, 4 good, 3 adequate, 2 poor and 1 very poor. We do not accept payment to rank agents; this verdict is built from public data and our own ordering experience.</p>
Where ACBuy is popular
<p>United States 16.09% · Canada 11.19% · United Kingdom 9.52% · Poland 9.2% · Germany 6.29%. Few agents are this evenly spread, and the pattern explains two of ACBuy's design choices: 8 interface languages and 10 checkout currencies, with local payment rails such as iDEAL, BLIK, Pix, EPS and Bancontact aimed squarely at European and Latin American buyers.</p>
How ACBuy shipping works
<p>Shipping is a two-stage process. First, sellers send your items domestically to ACBuy's warehouse, where they are checked in, weighed, measured and photographed. Second, once you are happy with the QC, you submit the items for consolidation and choose an international line.</p><p>Freight is charged as a deposit against estimated weight, then adjusted — refunded if you overpaid, or topped up if the packed parcel was heavier than expected. Rehearsal packaging and reinforced packing are available before dispatch, which matters because volumetric weight, not raw weight, often drives the quote on bulky clothing or boxed footwear. A 7-tier VIP programme gives up to 6% off international shipping and stacks with coupons, so check your tier before you pay freight. Our source data also lists an 8 CNY handling fee on shipments.</p>
Shipping costs and customs: what to check before paying
<p>Three numbers decide whether an ACBuy haul is actually worth it, and none of them is the product price.</p><p><strong>The exchange rate.</strong> ACBuy uses a top-up balance model. Our source data records a markup of about 17.6% over interbank, which quietly raises the cost of everything you buy, including freight.</p><p><strong>The declaration and handling line items.</strong> Source data lists a 10–30 CNY customs declaration fee and an 8 CNY handling fee on top of weight-based freight. Confirm the live figures in your cart.</p><p><strong>Import duties.</strong> The shipping quote does not include destination duties or VAT. Public notices in 2025 closed the United States low-value duty exemption for China-origin shipments from 2 May 2025 and suspended it for shipments from all countries from 29 August 2025, so any guide claiming duty-free US parcels under a few hundred dollars is out of date. Budget for customs separately and treat the freight quote as one component of landed cost.</p>
QC photos, storage and AC Care
<p>Each item is inspected at the warehouse and documented with 3–5 free QC photos covering appearance, style, colour, size, quantity and model, with detailed or customised photo services available for a fee. Storage is free for 90 days from check-in, with paid extension up to a reported 180-day cap — the reason ACBuy is often recommended for buyers building a haul slowly across several weeks.</p><p>AC Care is the branded insurance layer: it covers shipping delay (20% of shipping refunded), loss or damage, and customs seizure, paying out up to 10,000 CNY (7,000 for goods plus 3,000 for shipping). Pricing is a flat 20 CNY per item for coverage up to 667 CNY, or 3% of value above that, and claims must be filed within 30 days. Claim windows and payout caps are the details to verify before relying on it.</p>
Restrictions, reps and Weidian: unresolved
<p>Our source material carries two conflicting statements about the sources most rep buyers care about. The platform-level description says Weidian and Yupoo links — the staples of community spreadsheets — route through ACBuy's product page even though they are not on its headline source list, and that Taobao, Tmall, JD, 1688, Pinduoduo and Vipshop are free of commission.</p><p>A separate caution in the same data states that ACBuy no longer supports rep or Weidian purchasing, while Taobao and 1688 remain unaffected. We could not resolve that contradiction with current public information, so treat Weidian and Yupoo ordering as unconfirmed: ask support directly before you build a haul around those links, and check the platform's own source list at the time you order.</p>
How to use ACBuy
Step 1 — Pick a source link or spreadsheet row
Community ACBuy spreadsheets circulate on Reddit rep communities and dedicated sharing sites. Click any row to open ACBuy's product page: Taobao, Tmall, JD and 1688 links load automatically, while Douyin, Xiaohongshu and Xianyu run through the special-platform or DIY order flow. Sources differ on whether Weidian and Yupoo links still route through the product page, so confirm with support before relying on that route.
Step 2 — Order and pay from a topped-up balance
ACBuy auto-extracts about 99% of product details from Taobao, Tmall and 1688 links. Choose colour, size and quantity, then pay. ACBuy has the broadest payment menu we have tested — international cards including Discover, Apple Pay and Google Pay, plus local rails such as iDEAL, BLIK, Pix, EPS, Bancontact, Skrill and Trustly. Because ACBuy uses a top-up model, load your balance first and check the exchange rate applied.
Step 3 — QC, storage and insurance
Goods arrive at the warehouse for inspection and 3–5 free QC photos, then 90 days of free storage (extendable). Before shipping you can add AC Care insurance — covering delay, loss or damage and customs seizure up to 10,000 CNY — along with reinforced or rehearsal packaging to trim volumetric weight and freight cost.
Step 4 — Consolidate and ship out
Combine items from one or more orders into a single parcel and pick from 150+ shipping lines. Shipping is paid as a deposit against estimated weight and refunded if you overpay, so confirm the packed weight before you commit. The 7-tier VIP programme takes up to 6% off international shipping and stacks with coupons, and the quote still excludes destination duties and VAT.
Shopping-agent guide
<p>ACBuy is a buying and shipping agent: you find a product on a Chinese marketplace, ACBuy buys it for you, receives it in its Chinese warehouse, photographs it, stores it, and then forwards it internationally as a consolidated parcel. The guide below covers the shipping side of that chain, since freight — not the product price — is where most budgets go wrong.</p><p><strong>1. Start from a link, not a catalogue.</strong> ACBuy does not sell goods itself. Bring your own product links from Taobao, Tmall, JD, 1688, Pinduoduo or Vipshop (free sourcing), or from Douyin, Xiaohongshu or Xianyu (paid sourcing at a flat 10 CNY per item). Community "ACBuy spreadsheets" are just curated link lists; the link conversion and ordering still happen inside the ACBuy platform.</p><p><strong>2. Fund the balance, then order.</strong> ACBuy runs on a top-up model, so load your balance before placing orders, and check the exchange rate you are being given — our source data records a markup of about 17.6% over interbank. Payment options are unusually wide: VISA, Mastercard and Discover, Apple Pay and Google Pay, plus iDEAL, BLIK, Pix, EPS, Bancontact, Skrill and Trustly.</p><p><strong>3. Inspect before you consolidate.</strong> Each item arrives with 3–5 free QC photos covering style, colour, size, quantity and model, and storage is free for 90 days from check-in (paid extension available). This is your window to request returns or exchanges. Once a parcel ships, fixing a problem becomes far more expensive than rejecting the item at the warehouse.</p><p><strong>4. Insure and reinforce if the value is high.</strong> AC Care covers shipping delay, loss or damage and customs seizure up to 10,000 CNY — 7,000 for goods plus 3,000 for shipping — with claims filed within 30 days. Pricing is a flat 20 CNY per item for coverage up to 667 CNY, or 3% of value above that. Reinforced packaging and rehearsal packaging are worth adding on fragile or bulky hauls, because they can cut volumetric weight and therefore freight.</p><p><strong>5. Consolidate, then read the shipping quote carefully.</strong> Combine items into one parcel and choose from 150+ lines. Freight is charged as a deposit against estimated weight and refunded if you overpaid, but buyer reports show first estimates can undershoot badly — get the packed weight confirmed before committing, and remember that the quote excludes import duties and VAT. VIP tiers take up to 6% off shipping and stack with coupons, so check tier status before paying freight.</p><p><strong>Before you commit:</strong> order placement has been reported suspended since the May 2026 warehouse upgrade, with no confirmed resumption as of 21 September 2026. Verify current status on the official site, and treat any fee figure older than a few months as provisional.</p>
Frequently asked
Is ACBuy still accepting orders?
Public notices and spreadsheet trackers reported a warehouse upgrade from May 2026 with order placement suspended, and no confirmed resumption at our last check in September 2026. Treat availability as unconfirmed and verify the current status on the official site before topping up a balance.
What does ACBuy charge on top of the product price?
Standard platforms — Taobao, Tmall, JD, 1688, Pinduoduo and Vipshop — carry no agent commission. Special platforms such as Douyin, Xiaohongshu and Xianyu add a flat 10 CNY per item. Source data also lists a 10–30 CNY customs declaration fee and an 8 CNY handling fee on shipping.
How long can ACBuy store items, and are they insured?
Storage is free for 90 days from check-in, with paid extension up to a reported 180-day cap, and each item arrives with 3–5 free QC photos. AC Care covers shipping delay, loss or damage and customs seizure up to 10,000 CNY, with claims filed within 30 days.